Do you need help?

In your personal my yallo, you will find almost everything about your yallo plan. You can easily customize your settings there.

Simply log in here with your yallo number or download our yallo app in the App Store or Google Play to use the following functions:

• View bills online or download as PDF file
• Manage and settle open invoice amounts directly
• Change from paper to email bill and save CHF 4.00/month
• Keep an eye on calls and data usage at home and abroad at all times
• Manage personal information such as address, e-mail, and ID documents yourself with just a few clicks
• Activate or deactivate roaming options
• Set cost control according to personal preferences
• Get SIM information such as your PIN/PUK

More information and help can be found on our yallo support page:

• Bills / Payments
• Your yallo products
• Change plan
• Number porting
• Roaming
• Cost Control
• Mailbox
• Login
• Network

Customer Service Chat

Monday through Friday: 9:00 a.m. – 8:00 p.m.
Saturday and Sunday closed.

Customer Service hotline (CHF 1.50/call)

You can also reach us personally on our hotline at the following times:

Monday through Friday: 9:00 a.m. – 8:00 p.m.
Saturday to Sunday: 10:00 a.m. – 7:00 p.m.

From Switzerland at 0900 00 44 88 (CHF 1.50/call)

When you are abroad, you can reach our customer service team at the following number:
+41 (0) 44 525 01 20