General information Order & activation Change Plan Savings options Bill & payment
General information Order & activation Savings options Usage & Top-up Cancellation
General information Order & activation Installation & configuration Bill & payment Promotion Returns & cancellations
General information Installation & configuration Returns & cancellations
my yallo Login Personal data My plan details and usage Savings options Bill & payment Other settings
Mobile Settings SIM Lost & Stolen & Fraud Contact Deals for customers Terminate
Mobile device & insurance Changing a phone number
Activation ID validation My order
Switching plans after signing up for a plan Can I switch my plan at any time?
What is Roaming? Roaming vs. International calls What is yallo DAYSPEED? Wi-Fi calling abroad Country list Managing options See all 7 articles
Delivery My bill explained Costs and fees Payment
What does prepaid mean? Buy prepaid SIM card Change yallo prepaid to yallo subscription Changing a phone number Use yallo Prepaid abroad Buying a mobile phone with a prepaid See all 8 articles
Activation ID validation My order
What is a savings option? Renew savings option at low credit balance
Top-up credit Prepaid call credit allowance query yallo balance expiration
Porting of your prepaid number
Fiber optic technology/fiber optic cable outlet yallo Home (4G/5G/Fiber) Switch to yallo Home Fiber Box my yallo login Rate plan switch Change of ownership Moving home
yallo Home Fiber availability Activation process No activation confirmation received Order not yet received
Install yallo Home Fiber Box Buttons on the modem function explained yallo Fiber Home Box: Connections explained LED status description The LEDs are not lighting up My cable is too short See all 12 articles
First bill
How can I redeem the Wilmaa voucher code? How can I redeem the Sky voucher code? Where can I get help for Wilmaa? Where can I get help for Sky?
Return yallo Home Fiber Box Contract duration and notice period
Network coverage yallo Home (4G/5G/Fiber) Using the yallo Home Box on the go yallo Home Box Internet speed Optimize the surfing speed of your yallo Home Box yallo Home Box streaming quality
yallo Home Box password yallo Home 4G installation yallo Home Box connection indicator Antenna settings of the yallo Home Box Further connectivity options of the yallo Home Box Configuring the yallo Home Box See all 9 articles
yallo Home Box returns
yallo app Login to my yallo Recovery login via SMS
Settings in my yallo Contact information
My contract details Information on my plan Where can I find my usage data?
Managing options
Viewing my bill online Getting the bill via e-mail Options for paying bills Activate payment deferral Cost management
Mobile Internet isn't working Turning premium SMS/MMS on/off Blocking 090x numbers
Listening to my voicemail (mailbox) Turning the yallo mailbox on/off Calling your mailbox and adjusting settings Performance and functionality of the yallo mailbox Setting up MMS and data services Visual voice mail activation and iPhone features See all 9 articles
eSIM SIM doesn't work or has been lost SIM blocking due to unpaid bill SIM blocking Reactivating my yallo SIM yallo SIM card for every mobile phone
Reporting fraud Lost or stolen mobile phone
Contact & Support Order hotline: hours and contact Incomplete, incorrect or damaged order Contact form Terms & Conditions Reporting suspicious content
Exclusive offers Smartphones & Devices Change Rateplan Lifetime Discount yallo network Latest technology
Suspend or cancel plan Switch to a different provider How long is the notice period? Online Notice Period Calculator Why do I have to cancel by phone or chat?
Postpaid
General information
Changing a phone number
Order & activation
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Change Plan
Switching plans after signing up for a plan Can I switch my plan at any time?
Savings options
What is Roaming? Roaming vs. International calls What is yallo DAYSPEED? Wi-Fi calling abroad Country list Managing options See all 7 articles
Bill & payment
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Prepaid
General information
What does prepaid mean? Buy prepaid SIM card Change yallo prepaid to yallo subscription Changing a phone number Use yallo Prepaid abroad Buying a mobile phone with a prepaid See all 8 articles
Order & activation
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Savings options
What is a savings option? Renew savings option at low credit balance
Usage & Top-up
Top-up credit Prepaid call credit allowance query yallo balance expiration
Cancellation
Porting of your prepaid number
Internet
General information
yallo Home (4G/5G/Fiber) Switch to yallo Home Fiber Box my yallo login Rate plan switch Change of ownership Moving home
Order & activation
yallo Home Fiber availability Activation process No activation confirmation received Order not yet received
Installation & configuration
Install yallo Home Fiber Box Buttons on the modem function explained yallo Fiber Home Box: Connections explained LED status description The LEDs are not lighting up My cable is too short See all 12 articles
Bill & payment
First bill
Promotion
How can I redeem the Wilmaa voucher code? How can I redeem the Sky voucher code? Where can I get help for Wilmaa? Where can I get help for Sky?
Returns & cancellations
Return yallo Home Fiber Box Contract duration and notice period
Mobile Internet
General information
yallo Home (4G/5G/Fiber) Using the yallo Home Box on the go yallo Home Box Internet speed Optimize the surfing speed of your yallo Home Box yallo Home Box streaming quality
Installation & configuration
yallo Home Box password yallo Home 4G installation yallo Home Box connection indicator Antenna settings of the yallo Home Box Further connectivity options of the yallo Home Box Configuring the yallo Home Box See all 9 articles
Returns & cancellations
yallo Home Box returns
my yallo
my yallo Login
yallo app Login to my yallo Recovery login via SMS
Personal data
Settings in my yallo Contact information
My plan details and usage
My contract details Information on my plan Where can I find my usage data?
Savings options
Managing options
Bill & payment
Viewing my bill online Getting the bill via e-mail Options for paying bills Activate payment deferral Cost management
Other settings
Mobile Internet isn't working Turning premium SMS/MMS on/off Blocking 090x numbers
General
Mobile Settings
Listening to my voicemail (mailbox) Turning the yallo mailbox on/off Calling your mailbox and adjusting settings Performance and functionality of the yallo mailbox Setting up MMS and data services Visual voice mail activation and iPhone features See all 9 articles
SIM
eSIM SIM doesn't work or has been lost SIM blocking due to unpaid bill SIM blocking Reactivating my yallo SIM yallo SIM card for every mobile phone
Lost & Stolen & Fraud
Reporting fraud Lost or stolen mobile phone
Contact
Contact & Support Order hotline: hours and contact Incomplete, incorrect or damaged order Contact form Terms & Conditions Reporting suspicious content
Deals for customers
Exclusive offers Smartphones & Devices Change Rateplan Lifetime Discount yallo network Latest technology
Terminate
Suspend or cancel plan Switch to a different provider How long is the notice period? Online Notice Period Calculator Why do I have to cancel by phone or chat?

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