General information Order & activation Change Plan Savings options Bill & payment
General information Order & activation Savings options Usage & Top-up Prepaid-Cancellation
General Information Order & Activation Technology & Sockets Installation & Configuration Bill & Payment Device Returns
General information Installation & configuration Device Returns
General information Order & activation Installation & configuration Technical Issues Bill & payment my yallo Device Returns
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Mobile Settings SIM Lost & Stolen & Fraud Contact Deals for customers Terminate
Mobile device & insurance Changing a phone number
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Change rate plan prior to activation Change rate plan post-activation
What is Roaming? Roaming vs. International calls What is yallo DAYSPEED? Wi-Fi calling abroad Country list Managing options See all 7 articles
My bill explained QR bill Costs and fees Delivery Payment
What does prepaid mean? Buy prepaid SIM card Change yallo prepaid to yallo subscription Changing a phone number Use yallo Prepaid abroad Buying a mobile phone with a prepaid See all 8 articles
Activation ID validation My order
What is a savings option? Renew savings option at low credit balance
Top-up credit Prepaid call credit allowance query yallo balance expiration
Porting of your prepaid number
yallo Internet Offer Moving home Change Access Technology Change of Ownership
Switch to yallo Home Max Fiber yallo Home Max Fiber availability yallo Home Cable availability Order confirmation not received Activation confirmation not received
Home Max Fiber Home Cable
Home Max Fiber Home Cable No Internet despite numerous attempts Modem doesn’t work
First Bill
My Contract duration Returning my modem
Network coverage yallo Internet Offer Using the yallo Home Box on the go yallo Home Box Internet speed Optimize the surfing speed of your yallo Home Box yallo Home Box streaming quality
yallo Home Box password yallo Home 4G installation yallo Home Box connection indicator Antenna settings of the yallo Home Box Further connectivity options of the yallo Home Box Configuring the yallo Home Box See all 9 articles
yallo Home Box returns
Downloads yallo TV cost Technical requirements Switching to yallo TV yallo TV abroad Channels on yallo TV See all 8 articles
Order additional cables for the TV Box Order a second TV Box yallo TV activation Wilmaa voucher & yallo TV Migration from Wilmaa Premium
yallo TV login Changing language Using subtitle & audio options Using remote control About recording programs About channel lists See all 9 articles
MySports Pro doesn't work Issues recording programs Streaming not working Image interruptions in the browser Replay TV not working Receiving error message
My bill explained
Self-service possibilities in my yallo
Returning yallo TV
yallo app Login to my yallo Recovery login via SMS
Settings in my yallo Contact information
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Managing options
Viewing my bill online Getting the bill via e-mail Options for paying bills Activate payment deferral Cost management
Mobile Internet isn't working Turning premium SMS/MMS on/off Blocking 090x numbers Call Filter: Block unwanted calls
Listening to my voicemail (mailbox) Turning the yallo mailbox on/off Calling your mailbox and adjusting settings Performance and functionality of the yallo mailbox Setting up MMS and data services Visual voice mail activation and iPhone features See all 9 articles
eSIM SIM doesn't work or has been lost SIM blocking due to unpaid bill SIM blocking Reactivating my yallo SIM yallo SIM card for every mobile phone
Reporting fraud Lost or stolen mobile phone
Contact & Support Order hotline: hours and contact Incomplete, incorrect or damaged order Contact form Terms & Conditions Reporting suspicious content
Exclusive offers Smartphones & Devices Change Rateplan Lifetime Discount yallo network Latest technology
Suspend or cancel plan Switch to a different provider My loyalty offer How long is the notice period? Online Notice Period Calculator Why do I have to cancel by phone or chat?
Postpaid
General information
Changing a phone number
Order & activation
Change Plan
Change rate plan prior to activation Change rate plan post-activation
Savings options
What is Roaming? Roaming vs. International calls What is yallo DAYSPEED? Wi-Fi calling abroad Country list Managing options See all 7 articles
Bill & payment
Prepaid
General information
What does prepaid mean? Buy prepaid SIM card Change yallo prepaid to yallo subscription Changing a phone number Use yallo Prepaid abroad Buying a mobile phone with a prepaid See all 8 articles
Order & activation
Savings options
What is a savings option? Renew savings option at low credit balance
Usage & Top-up
Top-up credit Prepaid call credit allowance query yallo balance expiration
Prepaid-Cancellation
Porting of your prepaid number
Internet
General Information
yallo Internet Offer Moving home Change Access Technology Change of Ownership
Order & Activation
Switch to yallo Home Max Fiber yallo Home Max Fiber availability yallo Home Cable availability Order confirmation not received Activation confirmation not received
Technology & Sockets
Installation & Configuration
No Internet despite numerous attempts Modem doesn’t work
Bill & Payment
First Bill
Device Returns
My Contract duration Returning my modem
Mobile Internet
General information
yallo Internet Offer Using the yallo Home Box on the go yallo Home Box Internet speed Optimize the surfing speed of your yallo Home Box yallo Home Box streaming quality
Installation & configuration
yallo Home Box password yallo Home 4G installation yallo Home Box connection indicator Antenna settings of the yallo Home Box Further connectivity options of the yallo Home Box Configuring the yallo Home Box See all 9 articles
Device Returns
yallo Home Box returns
yallo TV
General information
Downloads yallo TV cost Technical requirements Switching to yallo TV yallo TV abroad Channels on yallo TV See all 8 articles
Order & activation
Order additional cables for the TV Box Order a second TV Box yallo TV activation Wilmaa voucher & yallo TV Migration from Wilmaa Premium
Installation & configuration
yallo TV login Changing language Using subtitle & audio options Using remote control About recording programs About channel lists See all 9 articles
Technical Issues
MySports Pro doesn't work Issues recording programs Streaming not working Image interruptions in the browser Replay TV not working Receiving error message
Bill & payment
My bill explained
my yallo
Self-service possibilities in my yallo
Device Returns
Returning yallo TV
my yallo
my yallo Login
yallo app Login to my yallo Recovery login via SMS
Personal data
Settings in my yallo Contact information
My plan details and usage
My contract details Information on my plan Where can I find my usage data?
Savings options
Managing options
Bill & payment
Viewing my bill online Getting the bill via e-mail Options for paying bills Activate payment deferral Cost management
Other settings
Mobile Internet isn't working Turning premium SMS/MMS on/off Blocking 090x numbers Call Filter: Block unwanted calls
General
Mobile Settings
Listening to my voicemail (mailbox) Turning the yallo mailbox on/off Calling your mailbox and adjusting settings Performance and functionality of the yallo mailbox Setting up MMS and data services Visual voice mail activation and iPhone features See all 9 articles
SIM
eSIM SIM doesn't work or has been lost SIM blocking due to unpaid bill SIM blocking Reactivating my yallo SIM yallo SIM card for every mobile phone
Lost & Stolen & Fraud
Reporting fraud Lost or stolen mobile phone
Contact
Contact & Support Order hotline: hours and contact Incomplete, incorrect or damaged order Contact form Terms & Conditions Reporting suspicious content
Deals for customers
Exclusive offers Smartphones & Devices Change Rateplan Lifetime Discount yallo network Latest technology
Terminate
Suspend or cancel plan Switch to a different provider My loyalty offer How long is the notice period? Online Notice Period Calculator Why do I have to cancel by phone or chat?

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