Order & activation Options Change Plan Prepaid Devices & device insurance
General Information Order & Activation Installation & Configuration Troubleshooting Device Returns
General information Order & options Installation & usage Technical Issues
My bill QR bill Costs and fees Delivery Payment
Mobile Settings SIM Lost & Stolen & Fraud Contact Terminate
my yallo Login Personal data My plan details and usage Savings options Bill & payment Other settings
ID validation My order Activation
Roaming International calls yallo DAYSPEED? Managing options Data- & roaming options sign up or cancellation Country list
Change rate plan post-activation Changing a phone number
General information Order & activation Savings options Usage & Top-up Prepaid-Cancellation
Mobile device & insurance
yallo Internet Offer Moving home Switch between Cable and Fiber Change of Ownership
Technology & Sockets Switch to yallo Home Max Fiber Internet Protocol (IPv6) yallo Home Max Fiber availability yallo Home Cable availability Order confirmation not received Activation confirmation not received See all 7 articles
Home 4G Home Max Fiber Home Cable
Home 4G Rebooting the router yallo network My internet doesn't work I am unable to connect with the WiFi
My Contract duration Returning my modem
Channels on yallo TV yallo Free TV vs. yallo TV yallo TV trial Technical requirements Using yallo TV on multiple devices yallo TV abroad See all 8 articles
TV Box Delivery and Return Order a second TV Box Order additional cables for the TV Box Options for yallo TV
yallo TV login Using the remote control Change channel list and channels Using yallo TV on Apple TV Using yallo TV on Smart TV Recording programs See all 12 articles
Channels missing MySports doesn't work TV Comfort doesn't work Replay TV not working Issues with recordings Error messages See all 9 articles
First Bill My first bill Components of an invoice Viewing my bill online My bill after switching plans Cost management
Payment via QR code Payment at the post officer counter Payment via Twint QR bill not received
Costs for 0800 number calls Dayspeed option automatic billing Costs 4G vs. 3G network Roaming costs despite WLAN use Roaming costs without staying abroad Other charges
Adjust delivery method When I will get my bill
Options for paying bills Billing and ordering a payment slip Overdue notice despite payment Overpaid or underpaid bill
Visual voice mail activation and iPhone features Shutdown of 2G network Listening to my voicemail (mailbox) Turning the yallo mailbox on/off Calling your mailbox and adjusting settings Performance and functionality of the yallo mailbox See all 10 articles
eSIM SIM doesn't work or has been lost SIM blocking due to unpaid bill SIM blocking Reactivating my yallo SIM yallo SIM card for every mobile phone
Reporting fraud Lost or stolen mobile phone
Contact & Support Order hotline: hours and contact Incomplete, incorrect or damaged order Terms & Conditions Reporting suspicious content
Suspend or cancel plan Switch to a different provider My loyalty offer How long is the notice period? Online Notice Period Calculator Why do I have to cancel by phone or chat?
yallo app Login to my yallo Recovery login via SMS
Settings in my yallo Contact information
My contract details Information on my plan Where can I find my usage data?
Managing options
Viewing my bill online Getting the bill via e-mail Activate payment deferral Cost management
Mobile Internet isn't working Turning premium SMS/MMS on/off Blocking 090x numbers Call Filter: Block unwanted calls
Mobile & mobile data
Order & activation
Activation
Options
Roaming International calls yallo DAYSPEED? Managing options Data- & roaming options sign up or cancellation Country list
Change Plan
Change rate plan post-activation Changing a phone number
Prepaid
Devices & device insurance
Internet
General Information
yallo Internet Offer Moving home Switch between Cable and Fiber Change of Ownership
Order & Activation
Switch to yallo Home Max Fiber Internet Protocol (IPv6) yallo Home Max Fiber availability yallo Home Cable availability Order confirmation not received Activation confirmation not received See all 7 articles
Installation & Configuration
Troubleshooting
Rebooting the router yallo network My internet doesn't work I am unable to connect with the WiFi
Device Returns
My Contract duration Returning my modem
TV
General information
Channels on yallo TV yallo Free TV vs. yallo TV yallo TV trial Technical requirements Using yallo TV on multiple devices yallo TV abroad See all 8 articles
Order & options
TV Box Delivery and Return Order a second TV Box Order additional cables for the TV Box Options for yallo TV
Installation & usage
yallo TV login Using the remote control Change channel list and channels Using yallo TV on Apple TV Using yallo TV on Smart TV Recording programs See all 12 articles
Technical Issues
Channels missing MySports doesn't work TV Comfort doesn't work Replay TV not working Issues with recordings Error messages See all 9 articles
Invoice & payment
My bill
First Bill My first bill Components of an invoice Viewing my bill online My bill after switching plans Cost management
QR bill
Payment via QR code Payment at the post officer counter Payment via Twint QR bill not received
Costs and fees
Costs for 0800 number calls Dayspeed option automatic billing Costs 4G vs. 3G network Roaming costs despite WLAN use Roaming costs without staying abroad Other charges
Delivery
Adjust delivery method When I will get my bill
Payment
Options for paying bills Billing and ordering a payment slip Overdue notice despite payment Overpaid or underpaid bill
General
Mobile Settings
Visual voice mail activation and iPhone features Shutdown of 2G network Listening to my voicemail (mailbox) Turning the yallo mailbox on/off Calling your mailbox and adjusting settings Performance and functionality of the yallo mailbox See all 10 articles
SIM
eSIM SIM doesn't work or has been lost SIM blocking due to unpaid bill SIM blocking Reactivating my yallo SIM yallo SIM card for every mobile phone
Lost & Stolen & Fraud
Reporting fraud Lost or stolen mobile phone
Contact
Contact & Support Order hotline: hours and contact Incomplete, incorrect or damaged order Terms & Conditions Reporting suspicious content
Terminate
Suspend or cancel plan Switch to a different provider My loyalty offer How long is the notice period? Online Notice Period Calculator Why do I have to cancel by phone or chat?
my yallo
my yallo Login
yallo app Login to my yallo Recovery login via SMS
Personal data
Settings in my yallo Contact information
My plan details and usage
My contract details Information on my plan Where can I find my usage data?
Savings options
Managing options
Bill & payment
Viewing my bill online Getting the bill via e-mail Activate payment deferral Cost management
Other settings
Mobile Internet isn't working Turning premium SMS/MMS on/off Blocking 090x numbers Call Filter: Block unwanted calls

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