In this case, please check whether you:

• have received activation confirmation.
• have plugged the cable into the correct port on your outlet.

If your problems persist, please contact our Customer Service. We are available by phone and via the chat tool.

Customer Service Chat:

Monday–Friday: 9 a.m.–8 p.m.

Customer Service Hotline:

Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.

• From Switzerland: 0900 00 44 88 (CHF 1.50/call)
• From abroad: +41 (0) 44 525 01 20 (as per roaming rate)