If you can't establish an internet connection, we recommend you to check the following points:

1. If available, please check whether other devices in the household have an internet connection via the yallo Home Box.
2. If no device has an internet connection, please check whether all cables of the yallo Home Box are correctly plugged in. You can find instructions on how to install the yallo Home Box here.
3. If the above points have not helped, please restart your yallo Home Box. You can find instructions for this here.

Should all the above points not have led to a solution, please contact our customer service:

Chat:

Monday–Friday: 9 a.m.–8 p.m.

Hotline:

Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.

• From Switzerland: 0900 00 44 88 (CHF 1.50/call)
• From abroad: +41 (0) 44 525 01 20 (as per roaming rate)