Your first bill will be significantly higher than usual because the plan fees for the first two months are charged on the first bill. For all subsequent bills, the bill amount corresponds to your normal plan fee (plus any additional charges). In addition, when you take out a plan, we bill you for the activation fee of CHF 99.–.
If you have any further questions, please contact our Customer Service. We are available by phone and via the chat tool.
Customer Service Chat:
Monday–Friday: 9 a.m.–8 p.m.
Customer Service Hotline:
Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.