Do you want to change the owner for your Internet plan?
Example: You are moving out of your shared apartment and another tenant in your apartment wants to take over your Internet plan.
- First cancel your existing Internet plan via the Relations team. You can reach us Monday through Friday from 9:00 to 17:00, by phone at 0840 00 33 77 or by chat
- As soon as the cancellation has been entered, the new owner can order a new Internet plan in their name at the same address via myyallo.ch
- The new or old owner should then contact Customer Service. We’ll waive the new owner’s activation fee and the previous owner’s cancellation fees
By the way: The new owner will receive a new modem. The old one will no longer work after the switch.