You should be able to see the current status of your order and activation in my yallo. If this is not the case, or if you have any additional questions, please contact our Customer Service. We are available by phone and via the chat on the bottom of the page.

Customer Service Chat:
Monday–Friday: 9 a.m.–8 p.m.

Customer Service Hotline:
Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.

• From Switzerland: 0900 00 44 88 (CHF 1.50/call)
• From abroad: +41 (0) 44 525 01 20 (as per roaming rate)