If your Internet isn't working, the mode indicator will glow in red instead of the usual blue (see image below for location). Turn off your yallo Home Box to restore the connection. Press the power button for 3 seconds (see lower red arrow) and then remove the SIM card from the Home Box.
Reinsert the SIM card and turn the Home Box back on again using the power button. If the mode indicator now glows steadily in blue once again, it means you have an Internet connection and can start surfing again.
If the Internet still doesn't work after that, push the reset button. It is located right next to the slot for the SIM card. This will reset your yallo Home Box to the factory settings and you can then reconfigure it.
If your Home Box still has no Internet connection after that, please contact our support team via chat from Monday to Friday between 09:00 and 20:00. Click on the green chat icon at the bottom right of this page.