Moving home can cause issues, so this is the process we follow when dealing with one:
- Please order a new line at your new address
- Wait for confirmation of the new installation’s activation date
- Contact our Relations Team to cancel your existing line
Get in touch if you have any questions or concerns. We’re happy to help and are available by phone and via the chat.
Customer Service Chat
Monday–Friday: 9 a.m.–8 p.m.
Customer Service Hotline:
Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.
- From Switzerland: 0900 00 44 88 (CHF 1.50/call)
- From abroad: +41 (0) 44 525 01 20 (as per roaming rate)
Monday–Friday: 9 a.m.–5 p.m.
You will receive a new box from us and we ask that you return the old box to us so that we can dispose of it properly. You can return the old box to the following address:
yallo c/o ALSO Schweiz AG