If you are not satisfied with your yallo Home Box, please contact Support. We will be happy to help resolve any issues you may have.

We will be happy to replace your yallo Home Box for you, in case of we discover that it is defective. 

If you have problems with streaming or want to find out how to get the best reception, here you can learn how to get the most from your yallo Home Box.

Important: Please do not simply return the yallo Home Box to us – only do so after consulting with us first and after we’ve agreed this is the best course of action (e.g. due to a necessary repair or a cancellation).
You can find out everything you need to know regarding cancellations here.