In this case, please check whether you:

• have received activation confirmation.
• have plugged the fiber optic cable into the correct port on your OTO outlet.

If your problems persist, please contact our Customer Service. We are available by phone and via the chat tool.

Customer Service Chat

Monday–Friday: 9 a.m.–8 p.m.

Customer Service Hotline:

Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.

• From Switzerland: 0900 00 44 88 (CHF 1.50/call)
• From abroad: +41 (0) 44 525 01 20 (as per roaming rate)