To log on to my yallo, the self-care portal, please click on “Login” and enter either the relevant mobile phone number or your e-mail. You will then be sent a code, either by SMS or by e-mail, which you will need to log in.

If, for any reason, you are unable to log on, please contact our Customer Service. We are available by phone and via the chat tool.

Customer Service Chat

Monday–Friday: 9 a.m.–8 p.m.

Customer Service Hotline:

Monday–Friday: 9 a.m.–8 p.m. | Saturday–Sunday: 10 a.m.–7 p.m.

• From Switzerland: 0900 00 44 88 (CHF 1.50/call)
• From abroad: +41 (0) 44 525 01 20 (as per roaming rate)