If you would like to switch to a different provider, you will certainly be wanting to take your existing number along with you. To ensure a smooth process without incurring fees, we recommend taking the following steps:
- Give us a call at 0840 00 33 77 or use our chat.
- We will inform you of the cancellation date. This will be the earliest date you can switch without incurring any fees.
- Tip: To check the cancellation date, use the Self Service Cancellation Date.
- You can now take out a new subscription with a different provider.
You can reach us Monday to Friday, 9 a.m. to 5 p.m. Of course you can use the Self Service Cancellation Date 24/7.
Avoid cancellation fees! It’s therefore best to first work out the cancellation date with us before taking out a subscription with your new provider. You’ll also learn the earliest date on which you can switch to the new provider.
It’s a shame you’re switching. We’re sorry to see you go! Nevertheless, we also want to make sure you can switch without any difficulties or fees. Please contact us in a timely manner.
Don’t miss out on your loyalty offer. We are certain that our offer will be even better. Because we feel that you should only settle for the best. You can always switch if the loyalty offer isn’t right for you.