We have noticed that our customers are much more satisfied when they have the option of canceling their plan by phone or chat. A few things have to be taken into account during the cancellation process. Being able to ask you questions reduces the chance that there will be any misunderstandings. Otherwise, this could lead to unnecessary additional costs or delays.
Canceling your plan by phone or chat is quick and simple. We'll take care of everything for you.
Our cancellation service is also free of charge. You can take advantage of our free hotline (in Switzerland). The advantage of the chat function is that it is free of charge and available from anywhere in the world. Unlike sending a cancellation by registered letter, you also save on postage.
This is why we do not provide the option of canceling by letter or email. If you have any other questions, please get in touch with the yallo relations team:
- Phone: 0840 00 33 77, Monday to Friday, 9 am to 5 pm
- Chat: A chat window will automatically open during business hours