When do I get my SIM?
Your SIM will be sent immediately after you have signed the contract with yallo. It usually only takes 2-5 days to arrive in your letter box. You can look up the delivery status of your SIM using the postal service link that you receive with your shipping confirmation email.
If you chose ID validation via Post it will take a little longer, as we only send out your SIM after your ID has been validated.
How can I track my order?
Within two days of placing your order, you will receive an e-mail from us with a link to the Post Office website, where you can track your order. Please note that there may be a brief delay between the time the link is issued and when the order status is updated on the Post Office website. If you cannot view the status in your first attempt, try again a few hours later.
Did you not receive an e-mail and/or are you having problems tracking your order? Then get in touch with us via the Chat window on the bottom right.