Is your SIM card damaged or have you lost it?
No problem, we'll show you how to easily get a new SIM card or eSIM so you can quickly be reachable again.
When it's urgent
If you need a new SIM card immediately, it's best to visit one of our yallo shops near you. Our staff on site will be happy to assist you and provide you with a new SIM card right away.
Contact our support team
If you can't visit one of our shops immediately, our support team is available to help. You can easily reach us via chat by clicking the chat button at the bottom right of our website. Our team is available at the following times:
- Monday to Friday: 9:00 a.m. – 8:00 p.m.
- Saturday and Sunday: 10:00 a.m. – 7:00 p.m.
Phone support
If you prefer personal consultation or have specific questions, you can also reach us by phone. Please note that the following charges apply for phone support:
- From Switzerland: 0900 00 44 88 (CHF 1.50/call)
- From abroad: +41 (0)44 525 01 20 (Costs vary depending on your country of stay)
Order an eSIM
If you're interested in an eSIM, you can choose this option anytime online through our customer portal myyallo. Ordering an eSIM is a quick and easy way to restore your service without physical SIM card exchange.
With these options, we ensure that you are quickly and easily reachable again, whether with a new SIM card or an eSIM. Our goal is to provide you with the best possible service and support with any concerns.