Depending on the fiber deployment status at your address, a technician visit may be required to prepare your home for fiber connectivity.

① Your home is planned to be connected to the fiber network within the next months, but fiber is not yet available in the building.

You can place your order today and reserve your fiber service in advance. Once the building is enabled, we will get in contact with you.

A technician visit will be required once the building connection is completed and the installation inside your home needs to be finalized. This visit is at no cost to the customer.

During the standard fiber rollout, installation is funded by the fiber network owner, such as Swisscom or the local utility. As a tenant, you are not expected to pay for this installation.

② Fiber is already available in the building, but there is no fiber socket (OTO) installed in your home.

A technician appointment will be arranged to install the fiber socket (OTO) in your apartment. In most cases, this visit is at no cost to the customer. In exceptional cases, installation costs may be charged to the property owner (for example, if they declined installation during the original rollout and requested it afterwards). Additional charges may also apply for special installation requirements or optional work beyond what is needed to activate your fiber service.

If any costs apply, the fiber network owner will inform the property owner in advance. These costs are determined by the network owner and are neither charged nor covered by yallo.

③ A fiber socket (OTO) is already installed in your home and ready for activation.

You can place your order immediately. You will need to provide the OTO ID number from your fiber socket. Once validated, the activation can proceed. No technician visit is required in these cases.