To use yallo Travel eSIM, you need a device that supports eSIM technology.

Many newer smartphones, tablets and selected other mobile devices support eSIM. Compatibility can vary depending on the exact model and device version, so we recommend checking your device before purchasing a data package.

How can I check if my device supports eSIM?

The easiest way is to check your device settings for an option to add an eSIM or mobile plan.

Depending on your device, the wording and menu may vary.

On iPhone:

① Open Settings.
② Go to Mobile Service or Cellular.
③ Look for Add eSIM.

If this option is available, your device supports eSIM.

On Android:

① Open Settings.
② Go to Connections, Network & Internet or SIM Manager.
③ Look for Add eSIM or a similar option.

The exact steps vary depending on the manufacturer and Android version.

Which smartphones support eSIM?

Many recent devices from Apple, Samsung, Google and other manufacturers support eSIM.

Examples include:

▸ Apple iPhone XR and newer models
▸ Apple iPhone SE, 2nd generation and newer
▸ Samsung Galaxy S20 and newer models
▸ Selected Samsung Galaxy Fold, Flip and A-Series devices
▸ Google Pixel 3 and newer models
▸ Selected devices from other manufacturers

Compatibility may vary by model, country or device version. Always check your device settings or the manufacturer's specifications before purchasing.

Can I use my regular SIM and Travel eSIM at the same time?

Yes, if your device supports Dual SIM functionality.

You can keep your regular SIM active for calls and SMS while using the yallo Travel eSIM for mobile data abroad.

To avoid unwanted data roaming charges, make sure that the Travel eSIM is selected for mobile data and Data Roaming is disabled on your regular SIM.

Can I use yallo Travel eSIM on a tablet or laptop?

Yes, if the device supports eSIM technology and mobile connectivity.

Check the device specifications before purchasing your data package.

What if my device doesn't support eSIM?

You cannot install or use yallo Travel eSIM on a device that does not support eSIM technology.

We therefore recommend checking compatibility before purchasing a data package.

Need help with your Travel eSIM?

The fastest way to get help is through the in-app chat in the yallo Travel eSIM app.

Most questions can be handled directly there, with specialist support available if needed.