Help and support
Find the right answer to your products, invoices, and much more, through our search feature
Cashback Promotion
If you have purchased a product eligible for the cashback promotion of yallo, you earn a cash reward - directly paid to your bank account.
You will receive an email from our partner Aklamio with more information about your reward and how to receive it.
How it works
- Buy a product marked as eligible for cashback during the promotion.
- Follow the instructions contained in the email you receive and login.
- Wait for the confirmation: your cashback is confirmed once your first bill has been successfully paid.
- Claim your cashback and it will get paid within 3 business days.
FREQUENTLY ASKED QUESTIONS
Which products are eligible for cashback?
When the cashback promotion is active, eligible products are clearly marked.
How much money can I earn?
The cashback amount varies depending on the product. You’ll find the exact amount on the page where the promotion is shown.
How do I log in?
Enter the email address you used for your yallo purchase during the cashback promotion and enter the one-time verification code sent to your email or your Aklamio password.
How do I verify the status of my cashback?
You can check the current status of your cashback at any time. You just need to log in to your user account and click on "Dashboard" in the menu in the top-right corner. Once your cashback is confirmed and ready to be claimed you will also receive an email to inform you.
Why is my cashback status "Pending"?
Your cashback has been correctly registered and we are verifying it. It will be confirmed only after your first bill has been paid.
When will my cashback be available?
Your cashback will be confirmed once we have verified that your first bill has been successfully paid. This may take up to 60 days to appear in your account after payment. Once confirmed, you'll be notified by email and be able to claim your cashback.
My first bill has been paid, but my cashback is still pending. What should I do?
Please allow up to 60 days for your payment to be verified and your cashback status to be updated. If your cashback is still shown as pending after this verification period, please contact our partner Aklamio’s Help Centre.
What happens if I don't pay my first bill?
If your first bill is not paid, your cashback cannot be confirmed and it will remain pending.
How do I receive my cashback?
Your cashback will be registered on your account after you have purchased a yallo product eligible for cashback. Once it's registered, you can view it and check its status in your account. Once your cashback has been confirmed, you'll be notified by email and you can claim the payment in the "Balance" section in your account. Your cashback will be paid to you using your selected payment method within 3 business days.
How long does it take to receive my payment after claiming it?
Once your cashback has been confirmed and your claim has been submitted, the payment will be processed within 3 business days.
Which partner is yallo working with?
Yallo works with Aklamio, a leading company for loyalty and reward programmes. Aklamio takes care of all the reward transfers and provides support for any related questions. In addition, it offers to all registered users a dashboard where they can check the status of their rewards.
Need more help?
If you need additional support, please visit our partner Aklamio’s Help Centre.