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How to set up my yallo Travel eSIM
Use yallo Travel eSIM to stay connected while travelling abroad without changing your physical SIM card. Purchase a data package in the app, install your eSIM and get online as soon as you arrive.
Before you start
Before purchasing a Travel eSIM, make sure:
▸ Your device supports eSIM.
▸ Your device is unlocked (not restricted to one mobile provider).
▸ You have a stable internet connection to download and install your eSIM.
▸ Your destination is covered by yallo Travel eSIM.
How to set up your yallo Travel eSIM
Getting connected only takes a few minutes.
1. Download the app
Download the yallo Travel eSim app from the App Store or Google Play.
2. Choose your destination
Select the country or region you're travelling to and choose the data package that best fits your trip.
3. Purchase your data package
Complete your purchase securely in the app.
4. Install your eSIM
After completing your purchase, follow the in-app instructions to install the Travel eSIM on your device.
You can install your Travel eSIM before your trip, so you're ready to get online when you arrive at your destination.
5. Activate and start using your eSIM
When you arrive at your destination, enable the Travel eSIM, select it for mobile data and enable data roaming. Your data package activates automatically when the Travel eSIM first connects to a supported mobile network.
Need help with your Travel eSIM?
The fastest way to get help is through the in-app chat in the yallo Travel eSIM app. Most questions can be handled directly there, with specialist support available if needed.
The support team can help you with installation, activation, connectivity issues, data top-ups and other questions about your Travel eSIM.
Please note: For the fastest support, please use the in-app chat in the yallo Travel eSIM app.
Do I need a yallo plan?
No. Anyone can use yallo Travel eSIM.
Is my phone compatible with eSIM?
Most newer smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and newer, and Google Pixel 3 and up.
How to check
iPhone
Go to
Settings → Mobile Service (or Cellular)
If you see
Add eSIM
your device supports eSIM.
Android
Open
Settings
Search for
eSIM or SIM Manager
If you can add or download an eSIM, your device is compatible.
Universal check
Dial
*#06#
If an EID number appears together with your IMEI, your device supports eSIM.
Can I keep my Swiss number while using Travel eSIM?
Yes, your Swiss number stays active. Your phone can use both your regular SIM and the Travel eSIM at the same time. You'll receive calls and texts on your Swiss number as usual, while using the Travel eSIM for affordable data abroad. You can choose which line to use for calls, texts, and data in your phone settings.
When does my eSIM activate?
Your eSIM activates automatically when you first connect to a mobile network in your destination country. The validity period starts from this first connection, not from the purchase date. This means you can buy and install your eSIM before you travel without wasting any days.
How does billing work?
Travel eSIM is fully prepaid. You pay once when you buy your data package and that's it. No monthly fees, no hidden costs, no surprise charges. We accept credit cards, debit cards, and other common payment methods. The price you see is the price you pay.
Can I use my eSIM as a mobile hotspot?
Yes, you can share your Travel eSIM data with other devices. Just turn on the mobile hotspot feature in your phone settings. This lets you connect your laptop, tablet, or other devices to the internet using your eSIM data, perfect for getting work done or keeping the whole family connected.
What happens if I run out of data?
If you use up your data, your connection will stop but you can easily buy more. Just purchase an additional data package for your destination and install it the same way as your first eSIM. You can also top up before running out if you're tracking your usage and want to stay connected.
Which countries are covered?
yallo Travel eSIM works in over 160 destinations worldwide. This includes popular spots across Europe, Asia, the Americas, and beyond. You can check if your specific destination is covered by using the country search on this page or browsing our destination list.
How long is the eSIM profile valid?
The eSIM profile can remain installed for life. You can buy new packages later without reinstalling the eSIM.
Can I delete and reinstall the eSIM?
Yes. If deleted, the eSIM can be reinstalled by logging in to the account in the app where the purchase was made.
What happens if I change device?
You can transfer your eSIM to another device by logging into your account, removing the eSIM from the old device and installing it on the new device. Purchased packages remain available after the transfer.
What if the phone is lost?
Log in from the new phone, remove the eSIM from the lost device in Manage your eSIM, then install it on the replacement device.
Can I buy multiple eSIMs?
Currently, one eSIM is supported per account. If you require multiple eSIMs you must create separate accounts using different email addresses.