You can manage your Travel eSIM directly in the yallo Travel eSIM app. Whether you're changing phones, reinstalling your eSIM or replacing a lost device, your Travel eSIM stays linked to your account.

Reinstall your Travel eSIM

If you've deleted your Travel eSIM, you don't need to purchase it again. Simply sign in to the yallo Travel eSIM app using the account you used for your purchase and follow the steps to reinstall your eSIM.

Transfer your Travel eSIM to a new device

When you get a new phone, you can move your Travel eSIM to it without losing your purchased data packages.

Your Travel eSIM can only be installed on one device at a time.

To transfer your eSIM:

1. Sign in to the yallo Travel eSIM app on your new device.
2. Remove the Travel eSIM from your previous device.
3. After removing the Travel eSIM from your previous device, follow the in-app instructions to install it on your new device.

Your purchased data packages remain available after the transfer.

Replace a lost or stolen phone

If you've lost your phone, you can recover your Travel eSIM on a replacement device.

After signing in to your account:

1. Open Manage your eSIM.
2. Remove the Travel eSIM from your lost device.
3. After removing it from the lost device, install it on your replacement device.

Your available data packages will still be linked to your account.

Account limitations

At the moment, each account supports one Travel eSIM.

If you need additional Travel eSIMs, you'll need to create a separate account using a different email address.

Need help with your Travel eSIM?

The fastest way to get help is through the in-app chat in the yallo Travel eSIM app. Most questions can be handled directly there, with specialist support available if needed.