Help and support

Find the right answer to your products, invoices, and much more, through our search feature

Why is my Fiber order cancelled?

Your order may be cancelled if there are significant delays or issues with fiber deployment. This can happen because of technical or administrative problems. Also, if the required permissions from local authorities or building owners cannot be obtained.


We understand this can be frustrating, and we will keep you updated if there are any changes that affect your order and provide you with alternative solutions.

Stay up to date