In some cases, the Cable socket in your home may not be properly connected to the service. In these situations, a technician will need to visit in order to activate it. At yallo, we automatically identify these cases and arrange for the technician. They will contact you directly to schedule an appointment.

During the visit, the technician will:

- Check the connection between the building network and your apartment

- Activate or adjust the Cable socket

- Ensure that the service is working properly

We recommend that you’re also present during the technician's visit.
This visit is free for yallo customers.