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Smartphone repair
If your smartphone is damaged and needs repair, the process depends on whether or not you are subscribed to our yallo protect 360 insurance.
If you do not have yallo protect 360:
You can request a repair directly using our online form.
Please note:
Only smartphones purchased via yallo can be repaired using this form.
Repairs may be chargeable depending on the type and extent of the damage.
If you have yallo protect 360:
Good news! If you're subscribed to yallo protect 360, you're covered for accidental damage to your device.
They will guide you through the steps to repair or replace your device as per your insurance coverage.
If you’re not sure whether you have yallo protect 360, you can check your subscriptions in my yallo or contact our customer service for help.