Our cancellation service is available exclusively via our cancellation hotline or the yallo chat. This hotline is dedicated to cancellation and suspension requests only and is not a general customer service line.

This ensures our Relations Team can handle all administrative matters related to your cancellation quickly and without any hassle. We take care of everything for you.

You can reach us Monday to Friday, 9 a.m. to 5 p.m.:

- Call us at 0840 00 33 77

- Talk to us on our yallo chat

Why cancellation is not possible via email or letter

Cancellations by email or post are not supported. A few key details need to be confirmed during the process, which is why we handle cancellations directly with you. This helps avoid misunderstandings, delays, or additional costs.

Our cancellation service is free of charge. You can use our free cancellation hotline within Switzerland or contact us via chat from anywhere in the world. This way, your request can be handled quickly and efficiently, without any additional costs such as postage.