If your Deco doesn't perform as expected during installation or afterward, please follow the steps in the videos and links below to diagnose and resolve the issue.


1. What should I do if I fail to configure the main Deco and get stuck on “We couldn't find Deco”?

Or follow the guide here.


2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn't find another Deco”?

Or follow this guide here


3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

4. What should I do if my wireless devices cannot connect to Deco?
Please follow this guide: https://www.tp-link.com/support/faq/2718/

5. What should I do if Deco suddenly lost internet access?
Please follow this guide: https://www.tp-link.com/support/faq/1454/

6. How can I find a suitable spot for my Deco?
Please follow this guide: https://www.tp-link.com//support/faq/1446/

7. What can I do if the Deco app isn't working properly?
Please follow this guide: https://www.tp-link.com/support/faq/1456