1. Place the modem in a central spot

Your modem should be placed without obstruction and at waist height and the front should always face the room. As a reference, you should always have visual contact with the modem.

The shorter the distance between the modem and the devices, the better the Wi-Fi connection. Place the modem close to the TV or close to your office desk.

Connection problems can occur when objects get in the way of a good Wi-Fi signal. Do not place your modem:

• Behind the sofa

• Behind the door

• Walls, pillars and plants also block the signal

2. Avoid interferences

Interferences can also be caused by electronic devices, even if they are not connected to the Wi-Fi.

For example: Bluetooth devices, microwaves, gaming consoles, baby monitors, and surveillance cameras.

• Switch off these devices when you don’t need them.

• Do not place the Modem directly next to these devices.

3. Use a Wi-Fi Extender

The further you move away from the modem, the weaker your Internet signal will be: speed can decrease and connectivity problems can occur.

To improve the signal’s range, you can use Wi-Fi Extenders.

• For small apartments (up to 70 m²): just the modem should be enough.

• For medium-sized apartments (up to 120 m²): you’ll need one set of Extenders.

• For large apartments (higher than 120 m²): You’ll need an additional Extender.

• For a house: You’ll need one Extender per floor.

More information about the Wi-Fi Extender you find here.

4. Select the Right Frequency Band

A frequency band refers to a specific range on which signals can be transmitted. Your modem can transmit in two bands: 2.4 GHz & 5 GHz

2.4 GHz: reaches further from the modem, but it offers relatively slower connection as is more crowded. 5 GHz: the devices need to be closer to the Modem but is less busy and therefore offers a better connection.

Both are activated at the same time with the same Wi-Fi name and the modem automatically chooses the better frequency to transmit. Both are activated at the same time with the same Wi-Fi name, and the modem automatically chooses the better frequency to transmit. In order to keep connected to the same frequency band, you can personalize your modem in the admin area:

• Can "deactivate" any of the bands.

• You can choose different Wi-Fi names to distinguish between the 2.4 and 5 GHz frequency bands.