Help and support
Find the right answer to your products, invoices, and much more, through our search feature
Login to my yallo
To access your my yallo account, you can go directly to the login page, or visit www.yallo.ch/en. Once on the homepage, locate the "Login" button in the top right corner of the screen and click it to proceed to the login screen.
NEW: We are introducing Multi-Factor Authentication (MFA) in my yallo.
What this means for you:
Multi-Factor Authentication (MFA) is a security feature that adds an extra layer of protection to your my yallo account.
In addition to your phone number or email, you’ll need to create and use a personal password to log in securely.
How Multi-Factor Authentication (MFA) benefits you:
We’re adding Multi-Factor Authentication (MFA) to better protect your my yallo account.
With MFA, your account is more secure — even if someone else knows your phone number or email. This extra layer of protection helps ensure that only you can access your personal information and manage your services.
Set up Multi-Factor Authentication (MFA):
① Enter your yallo phone number.
② Enter the registration code you received by SMS.
③ Click on "Create password"
④ Now create your personal password for multi-factor authentication.
⚠️ Note that the password must meet the following requirements:
⑤ The Multi-Factor Authentication registration has been successfully completed.
Questions and Answers
What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is a security feature that adds an extra layer of protection to your my yallo account.
In addition to your phone number or email, you’ll need to create and use a personal password to log in securely.
Why is MFA being introduced for my yallo?
We’re introducing MFA to better protect your personal data and account activity. It helps prevent unauthorized access, even if someone else knows your password.
How does MFA work on my yallo?
When you log in to your my yallo account:
① Enter your usual login details (email or phone number, and password).
② You’ll receive a one-time verification code sent to your mobile device or email.
③ Enter the code to complete your login.
I didn’t receive the SMS code. What should I do?
If you didn’t receive the SMS with your login code, here are a few things to check:
① Make sure your yallo mobile phone has network coverage and is able to receive text messages.
② Double-check that you entered the correct mobile phone number.
③ Wait a few minutes — sometimes the code can be slightly delayed.
If the code still doesn’t arrive, you can choose an alternative method:
On the login screen, enter your email address instead of your phone number.
The code will then be sent to the email address registered in your yallo account.
I didn’t receive the email code. What should I do?
If you didn’t receive the email with your login code:
① Check your spam or junk mail folder, as the message may have been filtered by mistake.
② Make sure you entered the correct email address associated with your yallo account.
If you still don’t see the email, you can choose an alternative login method:
On the login screen, enter your phone number instead of your email address.
The code will then be sent to your yallo mobile phone number via SMS.
How can I log in if my yallo number is not active yet?
You can still log in even if your yallo number is not yet active — for example, if you're waiting for a new number to be activated or for your number to be imported. Just click on the login button at the top right of our website and enter your registered email address instead of a phone number. You will then receive the login code by email.