Multi-Factor Authentication (MFA) is a security feature that adds an extra layer of protection to your my yallo account.
In addition to your phone number or email, you’ll need to create and use a personal password to log in securely.

We’re introducing MFA to better protect your personal data and account activity. It helps prevent unauthorized access, even if someone else knows your password.

When you log in to your my yallo account:

① Enter your usual login details (email or phone number, and password).

② You’ll receive a one-time verification code sent to your mobile device or email.

③ Enter the code to complete your login.

If you didn’t receive the SMS with your login code, here are a few things to check:

① Make sure your yallo mobile phone has network coverage and is able to receive text messages.

② Double-check that you entered the correct mobile phone number.

③ Wait a few minutes — sometimes the code can be slightly delayed.

If the code still doesn’t arrive, you can choose an alternative method:
On the login screen, enter your email address instead of your phone number.
The code will then be sent to the email address registered in your yallo account.

If you didn’t receive the email with your login code:

① Check your spam or junk mail folder, as the message may have been filtered by mistake.

② Make sure you entered the correct email address associated with your yallo account.

If you still don’t see the email, you can choose an alternative login method:
On the login screen, enter your phone number instead of your email address.
The code will then be sent to your yallo mobile phone number via SMS.

If your password is not working, please check the following:

① Make sure you entered the correct:

▸ Email address or mobile number

▸ Password

Check for any typing errors, extra spaces, or incorrect capitalization.

② If you're sure you're using the correct email address or mobile number but still can't log in, reset your password. For your security, you’ll need to verify your identity in two steps.

With your registered email address

① Go to the login page.
② Enter your registered email address in the login field.
③ Click on “Password forgotten?” below the login fields.
④ You’ll receive an email with a reset link. Click the link to continue.
⑤ You’ll then receive an SMS with a verification code on your registered yallo phone number. Enter the code to verify your identity.
⑥ Follow the steps to set a new password.

With your yallo phone number

① Go to the login page.
② Enter your yallo phone number in the login field.
③ Click on “Password forgotten?” below the login fields.
④ You’ll receive an SMS with a reset link. Click the link to continue.
⑤ You’ll then receive an email with a verification code at your registered email address. Enter the code to verify your identity.
⑥ Follow the steps to set a new password.

Still unable to log in? Check these:

▸ Are you using the same email address for multiple yallo accounts?

If so, this may be the reason your password isn't working.

Each yallo account requires a unique email address. If the same email address is used for multiple accounts, you won't be able to sign in with that email address.

How to fix it:

1. Sign in using the phone number linked to the account.
2. Go to your account settings.
3. Update the email address so that each account has its own unique email address.
   
   

▸ Are you trying to sign in with a phone number that isn't active or isn't linked to your yallo account?

You can only sign in with mobile numbers that:

▸ Are linked to your yallo account.

▸ Belong to an active yallo subscription (meaning you can make calls, send SMS, use mobile data etc.).

If your mobile number isn't active yet, you won't be able to receive the login code by SMS. Sign in using your email address instead. Once your subscription is active, you'll also be able to sign in with your phone number.

You can still log in even if your yallo number is not yet active — for example, if you're waiting for a new number to be activated or for your number to be imported. Just click on the login button at the top right of our website and enter your registered email address instead of a phone number. You will then receive the login code by email.