With yallo, you benefit from the excellent Sunrise network, which stands out, among other things, for being the most widely developed 5G network in Switzerland. If you feel that, at a certain time or in a specific location, your mobile internet is not optimal or your mobile internet is too slow, we have the following tips for you:

1. Check the network coverage

Check the Sunrise network coverage on the network map.

2. Enable 5G

If you have a 5G-capable mobile device, make sure that 5G is enabled. Don’t worry, with a yallo mobile subscription, the 5G network is available to you at no extra cost. Only the additional 5G speed options with extra high internet speeds are offered as a paid option.

3. Reload your network connection

Turn on airplane mode, wait a few seconds, then turn airplane mode off again.

4. Restart your mobile device

Turn off your mobile device and then turn it back on.

5. Check for software updates

Please check if you have installed the latest software updates on your mobile device, and if not, perform the updates.

6. Check your SIM card and mobile device

To rule out a problem with your SIM card or mobile device, insert your SIM card into another device or insert a different SIM card into your mobile device.

7. Use Wi-Fi whenever possible

If you have the option, connect to a Wi-Fi network.